Refund policy

Last Updated: 03 August 2026

At NolexCart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before placing an order.

Return Eligibility

You may request a return if:

You received a damaged or defective product.

You received the wrong item.

The product is significantly different from its description on our website.

The product has a manufacturing defect.

To be eligible for a return:

You must contact us within 7 days of receiving your order.

The product must be unused and in its original condition.

The item must be returned with its original packaging, tags, manuals, and accessories.

You must provide your order number and clear photos or videos of the issue.

Non-Returnable Items

The following items cannot be returned unless they are damaged or defective:

Personal care and hygiene products.

Customized or personalized products.

Gift cards.

Digital products.

Products marked as "Non-Returnable" or "Final Sale."

Items damaged due to misuse, improper handling, or normal wear and tear.

How to Request a Return

To request a return, please email us at:

Email: nolexcart@gmail.com

Please include:

Full Name

Order Number

Reason for Return

Photos or videos showing the issue (if applicable)

Our customer support team will review your request within 2 business days.

Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If your return is approved:

Refunds for prepaid orders will be processed to the original payment method within 5–7 business days.

Refund processing times may vary depending on your bank or payment provider.

For Cash on Delivery (COD) orders, approved refunds will be made via bank transfer or UPI after you provide the required payment details.

Exchange Policy

We offer replacements or exchanges only in the following situations:

Wrong product delivered.

Product arrived damaged.

Manufacturing defect.

Replacement requests are subject to stock availability. If a replacement is unavailable, a full refund will be issued after approval.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 48 hours of delivery.

Please send:

Clear photos of the product.

Photos of the packaging.

Your Order Number.

We will investigate the issue and provide a replacement or refund if your claim is approved.

Return Shipping Costs

If the return is due to our mistake (wrong item, damaged item, or defective product), NolexCart will bear the return shipping cost where applicable.

If the return is approved for any other eligible reason, the customer may be responsible for the return shipping charges.

Order Cancellation

Orders may be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled. If eligible, you may request a return after delivery in accordance with this policy.

Refund Exceptions

Refunds will not be issued if:

The product has been used, damaged, or altered after delivery.

The original packaging, accessories, or tags are missing.

The return request is made after the return window has expired.

The product is marked as non-returnable.

The claim is found to be fraudulent or unsupported by evidence.

If you have any questions regarding returns or refunds, please contact us:

NolexCart

Email: nolexcart@gmail.com

Address: Bharthana, Etawah, Uttar Pradesh, India

Customer Support Hours: Monday to Saturday 10:00 AM – 6:00 PM (IST)